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jFeedback
Developer: PTT Solution
Views: 6556
Version: 2.0 (last update on 2011-01-19 09:29:45)
Compability: 15native 
Type: Commercial
Download Demo Documentation
Feedback manager is a Joomla component to manage feedback from clients about your products or services. It gathers feedbacks into projects, where you can create cases for one or several feedbacks. When a case is resolved, you can send notifications to related clients.
It's really helpful compared to using traditional email to manage clients' feedback.

Features:

+ manage projects:

- define common fields: text box, text area, combo box...

- add/edit/delete fields

- required fields: name, email, type (combo), tittle...

+ manage feedback:

- view feedback: list view, detail view

- filter by project, type

- search type

- create cases

- view related cases

+ manage cases
- a case is a summary of one or many feedbacks

- case: title, type, content, date, found in release, fixed in release, status

- view related feedback

- intelligent search

+ manage client

- client info: name, email, company (auto fetch from feedback)

- view related feedback

- view related cases

+ send email

- reply to a client

- to all clients related to a project

- to all clients related to a case
This extension requires registration to download.
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