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This extension has also been listed in the official Joomla Extensions Directory(JED) list. We recommend checking JED list as well.
obHelpDesk - real Joomla Help Desk extension
Developer: foobla
Views: 5203
Version: 2.1 (last update on 2012-10-27 10:25:55)
Compability: 15native 
Type: Commercial
Download Demo Support Documentation Joomla.org Extensions Directory
ObHelpDesk is the powerful Help Desk component for Joomla. By using this Help Desk extension, your customers will be able to request support via Help Desk Tickets, and your staff will keep in touch much easier with your valuable customers.

After trying many Help Desk solutions, we decided to design this Joomla Help Desk extension for our own usage and then providing a better Help Desk solution to the Joomla community.

Since customer support is one of the most important tasks of our business, so we focus on saving support time for our staff and make this kind of job become easier to navigate, track, finish... and those features are all available in obHelpDesk.

FEATURES
- Super Dashboard
- Multiple Themes Manager
- Email Cron (send ticket via email)
- Customer Profile page
- Rate for Customer
- Staff Spent Hour on each Ticket
- Statistic with Graphic Charts.
- FAQs/Knowledgebase integration (QuickFAQ, JEFAQ, Content).
- Google Translate built-in.
- Ticket Monitoring.
- Reply Message Templates.
- Spent Time for each response message (for staff).
- Track Overdue Tickets.
- Custom Fields for each departments.
- Works properly with VirtueMart.
and much more...

ROADMAP for 2.2:
+ Compatible Joomla 1.6.
+ Add Actions logs, for example: add ticket, add reply, close ticket with rating & review, ...
+ One click report to Mantis Bug Tracker, Trac, JIRA, ...
+ Improve Themes structure, make it more flexible.
+ Works closer with E-Commerce, Subscriptions extensions like: AEC, VirtueMart, AMBRA,...
+ Add FAQs Integration for K2, FLEXIcontent, Zoo, Resources, jSeblod CCK, SOBI2.
This extension requires registration to download.
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